Customer Commitment Statement
Waterworld has once again been assessed as a Highly Commended Quest Centre in March 2010. (UK Quality Scheme for Sport & Leisure) scoring 82%. This ranks Waterworld in the top 5 centres in the South West and in the top 6% Nationally.
Waterworld became the first facility in the South West to achieve the ASA 'Aquamark' award and hold the status of "ASA Premier Scheme for Teaching and Coaching of Swimming"
Also a VAQAS 'Quality Assured Visitor Attraction'
- 2 Superb Swimming Pools
In2Fitness - Gym and 2 Fitness class studios
Programming & Services:
We will keep you informed by:
We would like you to keep us informed by either:
Is the facility well signed & easy to find?
Yes - Waterworld is situated in Trenance Leisure Park, off the A3075 Edgcumbe Avenue, newquay, Cornwall. Other attractions in the park include Wooden Waves ramp park, Heron Tennis Centre, Newquay Zoo, Pitch & Putt, Crazy golf, Miniature Railway & Children play areas. There are flags and pictorial signs at the entrance to the park.
Are there ample disabled parking bays?
Yes there are 7 disabled parking bays - drive past the zoo entrance and the parking bays are on the left side of the car park up the slope by the zoo perimeter fence.
Is there a parking charge?
From 1st April to 31st October parking charges apply. Disabled card holders please check the tariff board on the parking meter near the disabled parking bays. Please ask at the centre for details of the resident parking scheme.
Is it front door access for wheelchair users?
Yes - there is a flat path from the disabled parking bays to the automatic main entrance doors
Do you have to telephone before to gain entry?
Is there assistance available?
Yes - if you would like assistance and use of our pool hoist please ask for the Duty Manager at the reception desk.
Are the reception desks split level height?
There is one low level reception desk suitable for wheelcahirs users and two high levels desks. The gym desk is split level height.
Is there an induction loop system on the reception desks
We have an induction loop on the main reception desk and gym desk.
Have the staff had any disability Awareness Training?
10 key staff received Level 1 training in IFI Disability awareness and 4 gym instructors received Level 2 training which helps them to deliver a safe, appropriate and value for money exercise programme.
Are there any braille signs in the facility?
Yes - we have replaced many signs with braille ones and have some tactile numbers for some of the lockers in the gym area
Changing rooms, toilets and lockers
Do you have disabled changing facilities & clothes storage?
There are two disabled changing rooms complete with shower, toilet, hand basin and wide changing bench in the disabled & family changing area with accessible lockers and one in the gym area. All have pull cord emergency alrms fitted.
What sort of activities are available and are they accessible?
Access to the pools and disabled changing facilities are through the orange door from reception and the doors are lightweight. There is a pool hoist available for use in either the 25metre 6 lane swimming pool or the Fun Pool. Please request this at reception so that the Duty Manager can have it ready for you once you have changed.
Life Fitness Gym
The gym has gained Inclusive Fitness Initiative Accreditation (IFI) and was launched as an IFI centre on 18th January 2006. There are ramps and a passenger lift to the first floor gym. The gym entrance doors are lightweight and the recption desk is just inside them. There is a qualified Instructor on duty at all times the gym is open. A platform lift is fitted in the gym to take you to the lower gym floor area. The IFI has accredited a range of fitness equipment so that the majority of disabled people can access a comprehensive cardio-vascular and resistance based workout.
Fitness Class studios
There are two fitness class studios which run classes such as Aerocycle, Yoga, Pilates, Step, Fitball, Circuits, & Boxercise. Studio 1 also doubles as a meeting & training room, mainly for staff use and occasionally running courses. Studio 1 is only accessible by means of going up an internal ramp, out through a fire exit and up an outside ramp into the back exterior door. Studio 2 is not accessible from the reception, but could be accessed via an exterior door.
Is there a Cafeteria or Bar?
Are there Vending machines and what do they vend?
Yes - There are two vending machines in the main reception a kids healthy drink machine and a multi-vendor selling crisps, and a choice of healthy snacks. In the poolside spectator area there is a 'Bean to cup' Hots drink machine which sells Fair Trade freshly ground coffee choices , hot chocolate and tea and coffee. Near fitness class studios 1&2 there is a Lucozade drinks vending machine. In the gym there is a multi-vendor selling bottled water and various snacks. All vending machines are easily accessible.
Are there spectator areas and are they accessible?
Yes - The fun pool spectator area is accessible via a ramp - the doors are quite heavy but a staff member will be happy to assist you. The 25m pool spectator area in accessed from the same ramped area but with no doors to navigate.
is there a shop?
A small range of retail goods are available for sale at reception such as swimming costumes, trunks, swim shorts, armbands & goggles, fitness clothing, swim nappies etc.
Do you have emergency procedures?
Yes - We have written emergency procedures and carry out regular fire drills. The Fire Brigade officer works with us to ensure that the building is meeting the needs of fire regulations and staff are fully trained and practiced in the emergency evacuation procedures.
How would a wheelchair user escape in the event of a fire?
If possible you would make your way to the nearest fire exit. The staff are responsible for clearing their designated areas and would assist you as necessary e.g. using the pool hoist to help you exit from the water. The passenger lift cannot be used in the event of a fire but the platfrom lift can still be used as means of escape from the first floor gym. A designated refuge point is marked in the event of emergency escape being impossible due to the situation of the fire. if you have any concerns a staff member will talk you through this during your gym induction or first visit to the pools to reassure you that you will be safe.back to top